TRAVEL AND TRANSFERS
Check-in forms will be issued six weeks before the Weekender. The information requested will be used solely to help us prepare for your hotel arrival and will not be used for any other purpose.
Wristband collection locations and times will be announced six weeks before the Weekender.
Transfers to and from our events will operate from our designated hotels.
Departure times and transfer arrangements will be communicated through Pioneer Plays representatives, via WhatsApp messages and in your check-in leaflet.
Unfortunately, as per our terms and conditions, we do not offer refunds on tickets.
Accommodation
Check-in starts from 4pm for our designated hotels. If you arrive early, the hotel staff will try their best to get you checked in if a suitable room is available. The hotel has a luggage room where you can store your luggage whilst you chill by the pool until your room is ready.
Yes
We will provide a dedicated WhatsApp number so you can contact our team whenever you need assistance.
You will also find Pioneer Plays representatives at our designated hotels, at the event venues and on all ground transfers to help ensure you have a smooth and enjoyable Weekender.
PAYMENT PLANS
Yes, payment plans are available. Please select the payment plan option on the ticket page when making your booking.
The first instalment is payable at the time of booking, with the remaining balance paid in monthly instalments.
Please note the following:
- A £20 payment plan fee applies to this service.
- The first instalment amount may vary depending on your ticket tier.
- All instalments must be paid in accordance with the terms of your payment plan.
Failure to make payments as scheduled may result in your booking being cancelled, and you risk losing any money already paid towards your ticket(s).
If you've set up a payment plan and saved your card, you can update your payment details by logging into your booking via Easol. It is your responsibility to ensure your payment card remains valid and up to date. If you need to change your card details, please do so before your next instalment is due.
If you have set up a payment plan, each instalment will be automatically charged on its scheduled payment date.
If a payment cannot be processed due to an expired card or insufficient funds, we will retry the payment after seven days, giving you time to resolve the issue or update your payment method.
Please note that if the same payment fails three times, your booking may be at risk of cancellation.
First, contact your bank, as they can provide details on why your transaction was declined. The issue may be related to the implementation of 3D Secure by financial institutions, which is causing some technical difficulties for online shoppers. To prevent this, ensure that your bank has your current contact information, allowing you to verify transactions easily.
After creating your account, you can log in to www.pioneerplays/bookings to view all your purchases, make additional payments, and download your tickets once they become available.
If you notice any errors on your booking confirmation or other related documents, please inform us immediately. You can reach us at malta@pioneerplays.co.uk, and we will assist you accordingly.
GENERAL
The official dates for the Weekender are Wednesday 23 June to Monday 28 June 2027.
Yes! Event themes and dress codes will be announced soon, so keep an eye out for further updates.
The official currency in Malta is the Euro (€). Most places also accept debit and credit cards.
In the case of an emergency. Please call the emergency services on 112.
Yes. From 2027, tourists will pay an eco-contribution of €8.00 per person, per night. Customers staying in short-let apartments, including holiday rental properties, will pay €10 per person, per night. The fee is payable directly to your accommodation provider at check-in and is separate from your Weekender package cost.
TICKETS
Yes, we encourage you to present your ticket on your phone. Please ensure you’ve downloaded your ticket in advance so the barcode can be easily scanned.
Unfortunately, no. In accordance with our Terms and Conditions, all ticket sales are final, and we do not offer refunds on tickets.
Carers Tickets
No. Complimentary PA/Carer tickets are available only for UK-based Pioneer Plays events.
For international events, including Pioneer Plays Malta, all attendees must hold a valid, full-price ticket for entry.
Yes. Carers are welcome to attend Pioneer Plays Malta.
However, they will need to purchase their own ticket to gain entry to the event.
Yes. While complimentary PA/Carer tickets are not available, we aim to support accessibility needs where possible and in line with local venue guidelines.
Support may include assistance with check-in, priority access where available, and liaising with venue or operations teams during the event.
We recommend contacting us in advance so we can assist with planning.
For any accessibility-related enquiries, please email malta@pioneerplays.co.uk. Our team will be happy to assist wherever possible.
Pioneer Plays
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